Customer Service Team Member

Job description

Join Our Team: 4WD Customer Service Team at Hammond 4WD

Are you passionate about off-roading and experienced in 4WD? Hammond 4WD is looking for a dedicated customer service team member to join our growing team. Specialising in 4WD vehicles, you will play a crucial role in ensuring our customers’ vehicles are ready to confidently tackle any terrain.

About Hammond 4WD:

At Hammond 4WD, we are proud to be a leading name in the 4WD industry. With a rich history originating in Jeeps, we are proud of our history of delivering top-notch products and services. We regularly specialise in all things off-road with expertise spanning suspension, engines, lift kits, bullbars, winches, clutches, brakes, and long-range fuel tanks. We are committed to enhancing our customers’ 4WD experience, providing reliable and durable solutions.

Location: Hammond 4WD, Capalaba

Position Type: Full-Time

Key Responsibilities:

Customer Interaction:

• Greet customers warmly and assist them with their inquiries and purchases.
• Provide knowledgeable assistance regarding 4WD products, accessories, and services.
• Handle customer bookings and enquiries.

Sales Support:

• Assist customers in selecting the appropriate 4WD products and accessories based on their needs.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Inform customers about current promotions, discounts, and special offers.

Communication:

• Answer phone calls and respond to customer emails promptly and professionally.
• Schedule service appointments and coordinate with the service team to ensure timely and efficient service delivery.

Administrative Tasks:

• Maintain accurate records of customer interactions, sales, and service appointments.
• Assist in maintaining the cleanliness and organisation of the store.
• Support the sales and service teams with administrative tasks as needed.

Qualifications:

• Previous experience in a customer service role, preferably in the automotive or retail industry.
• Experience with 4WD vehicles, parts, and accessories is highly desirable.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.

Personal Attributes:

• Friendly, approachable, and professional demeanour.
• Strong attention to detail and organisational skills.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary with performance-based incentives.
• Employee discounts on products and services.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Comprehensive training program.

How to Apply:

Send your resume and a cover letter detailing your experience and why you’re a perfect fit for the Hammond 4WD team by applying now.

Join Hammond 4WD and help us keep the spirit of adventure alive on the road less travelled!